The first part of the report is dedicated to the institutional setting that influences the ridehailing/taxi industry. It is based on secondary literature, available statistics and expert interviews conducted in 2019 with key stakeholders, including experts in the field of social security, taxation,
public transport, and platform work in general.

The second part of the report is devoted to the perspectives of platform workers, more precisely that of platform taxi drivers. Although we specifically targeted Uber drivers, they mostly also used other taxi applications (especially Bolt) for providing their services, making their experiences with taxi platforms wider than just Uber. The main topics that were covered during the interviews were related to working conditions and labour process, social security and skills.

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